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Frequently Asked Questions

Does your company really restore credit?

A: Yes, NCES can restore your credit. Not only do we help to remove negative information from your credit report, we educate you on all aspects of the credit process. We have a search engine that breaks down the tough credit questions and will help you to navigate your financial life. We believe credit restoration is 10% of the problem and education is 90% of the solution.

Is it legal to perform credit restoration?

A: Yes, The 3 major credit reporting agencies are not non-profit companies.They are privately owned and are in business to make money. Therefore, they are governed by the Fair Credit Reporting Act. The CRAs [credit reporting agencies] must maintain accurate data, through research to identify that information about any given person is correct.

This, as you might imagine, is a lot of work!Research on the CRAs themselves reveals that up to 80% of their data is reported inaccurately.Yes - 80 percent! There are other issues creating problems as well: duplication of reported items, erroneous reporting and outdated information.

The CRAs were put into place to maintain information about consumers: to be fair and accurate to the consumer, and yet weve seen one negative item turn into fifteen negative entries!

We ensure our customers receive a fair and accurate credit report and teach corrective credit behavior [we dont pretend its easy... but it is critical!] to help every one of our clients to reach his ultimate credit profile.

Do you have a money back guarantee program?

A: NCES s money back guarantee works like this: if, after three challenges with each of the credit agencies, youre dissatisfied with our service, the refund will begin to be processed. We will evaluate the results of our work. We must charge a $100.00 non-refundable fee for research and processing.

We also have a $20 deduction for every item that was actually correct on your credit report. Then the remainder of the money will be returned to you. We are dedicated to the success of each and every one of our clients, and our success rate is phenomenal.

What are the types of bankruptcy?

A: There are three types of bankruptcy. The first is a Chapter 7, which discharges all of your debt. Secondly, there is Chapter 13, which calls for repayment of the debt. Lastly, there is Chapter 11. This applies to business bankruptcy only.

Do collection agencies illegally collect money?

A: NCES will help you understand the laws regarding the Fair Debt Collection Practices Act.  We employ a method that forces the collection agency to validate the debt, to prove the debt actually exists.  They have 30 days from the time of our inquiry to validate or the debt will be discharged.

What are your office hours?

A: 8:30am to 5pm, EST. You can always ask questions via email, anytime, day or night.

Are you able to show me my updated credit report?

A: Yes. You will have dedicated access to view the status of deletions and updated information on your report.

Do you have educational services for personal credit problems?

A: NCES provides education for every aspect of your financial life.